Chris Dowling

Business Consultant, Mentor and Coach

An established Chartered Surveyor in Kent

In the spring of 2020, just after the start of the first Covid-19 lockdown, I was contacted by a chartered surveyor based in Kent – not too far from me in East Sussex. He told me ‘my business is standing still and I’m stuck – how do I move forward? I don’t know what to do – I need a fresh perspective.’

Work undertaken

After an explanation of how I work, how much I charge and the results I can help deliver, we were quickly up and running. The client liked my flexible approach and PAY–AS-GO arrangements – NO guaranteed hours and NO fixed fees.

 Despite the client being a RICS qualified surveyor, he was not operating and trading to maximum effect and for his full financial benefit – his problems included –

  • No strategy – just week by week
  • No marketing
  • No website
  • Charging the wrong prices – too cheap
  • Admitted he is indecisive
  • One man business,  so no one to talk to

We set to work and over the six months between April to October,  and by working together for a few hours every month (not £1, 000s),  significant progress has been made.

Outcome

 The client now has a fully functioning and professionally designed website with good SEO. The fees he charges have been market tested and increased whilst still remaining competitive. Marketing is now recognized as important, with some networking (virtual) and contact with previous clients.  Opportunities are now pursued and decisions made – not overlooked.

In a recent mentoring session, the client told me ‘I needed the external accountability and sounding board to help me make the necessary changes. You have made a difference to me and my business – it’s better and much more successful – thank you!  I now need to move to my phase 2 and I need you to continue to help and support me’.

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